Privacy Policy

Effective Date: [04-07-2025]

Al Zuhour Al Hamra Metal Scrap L.L.C. (“Al Zuhour Scrap,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you entrust to us. This Privacy Policy explains what information we collect, how we use it, the circumstances in which we disclose it, and the choices and rights available to you.

1. Scope & Purpose

This Policy applies to personal data collected through our website, https://azscrap.com/ (the “Website”), and any related online or offline interactions where a link to this Policy is provided. By accessing or using the Website, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

2.1 Information You Provide Voluntarily

When you interact with us—such as when you request a quotation, complete a contact form, or communicate with our team—we may collect the following:

• Identification details (e.g., name, job title, company)
• Contact details (e.g., email address, telephone number, postal address)
• Service-related details (e.g., recycling requirements, project specifications)
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit the Website, we automatically collect certain technical data to help diagnose problems, analyse trends, and improve performance. This data may include:

• Internet Protocol (IP) address
• Browser type, version, and language settings
• Device identifiers and operating system
• Referring/exit pages and URLs
• Pages viewed and time spent on each page
• Date/time stamps and click-stream data

3. Legal Basis for Processing

Where required by applicable data-protection law, we rely on one or more of the following legal bases:

1. Performance of a contract (or steps taken at your request prior to entering into a contract)
2. Legitimate interests (e.g., providing and improving our services, ensuring IT security, preventing fraud)
3. Legal obligation (e.g., complying with record-keeping requirements)
4. Consent (where you have expressly given it, such as for marketing communications)

4. How We Use Your Information

We process personal data for the following purposes:

1. Service Delivery: To provide quotations, schedule collections, and perform our metal-recycling services.
2. Customer Support & Communication: To respond to enquiries, send service notifications, and communicate important updates.
3. Website Improvement & Security: To monitor performance, detect security incidents, debug errors, and analyse usage trends.
4. Legal & Compliance: To comply with applicable laws, regulations, and contractual obligations.
5. Marketing (with consent): To inform you about products, services, events, or industry insights we believe may interest you. 

5. Sharing & Disclosure

We do not sell or rent your personal data. We disclose information only:

• To service providers who perform functions on our behalf (e.g., IT hosting, analytics) and who are bound by confidentiality obligations;
• To comply with legal or regulatory obligations or respond to lawful requests by public authorities;
• To protect rights and safety, investigate fraud or security issues, or enforce our terms and policies;
• With your explicit consent or at your direction.

Aggregated, anonymised information that cannot reasonably identify you may be shared for business or research purposes.

6. International Data Transfers

Our servers are located in the United Arab Emirates. If we transfer personal data to a country that does not provide an adequate level of protection, we will implement appropriate safeguards (such as standard contractual clauses) to protect your information.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal requirements, resolve disputes, and enforce our agreements. When data is no longer required, it will be securely deleted or anonymised.

8. Security Measures

We employ industry-standard administrative, technical, and physical safeguards to protect personal data against loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no Internet transmission or storage system is completely secure. Email communications may not be encrypted; you should take care when choosing what information to send to us by email.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Rectify inaccurate or incomplete data;
• Erase your data in certain circumstances;
• Restrict or object to our processing of your data;
• Data portability for data you have provided to us;
• Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal);
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details in Section 12.

10. Children’s Privacy

Our Website and services are not directed to children under 16 years of age, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently received such information, we will delete it promptly.

11. Links to Third-Party Sites & Services

The Website may contain links or plugins to external sites (e.g., social media platforms). We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Effective Date” at the top indicates when it was last revised. Your continued use of the Website after an update constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer:Data Protection Officer
Al Zuhour Al Hamra Metal Scrap L.L.C.
Email: privacy@alzuhourscrap.com